Shipping/Returns

Due to COVID-19 there may be a slight delay in the shipping process. Please allow up 5-7 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Los Angeles and Pennsylvania area.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

If you need your order by a certain date, we ask that you place your order within the appropriate amount of business days before that time.If you find your order has not been delivered in this time window, please email us at EternalEke.com with your order number so we could further assist you.

**Please note: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday 

 

Retruns 

Due to circumstances from Covid-19, packages sent back for returns/exchanges will be left in quarantine for at least 1 business day. After this quarantine, our warehouse team will then be able to process these packages, and we can expect it to take up to 14 business days. Exchanges are sent out once a week or when time permits. We are working hard to accommodate the needs of our clients with our warehouse team, which has limited staff on hand to maintain safety precautions.